CBMF FAQ

Since 2009, Whitecap Entertainment has been bringing your favorite country music acts to Cavendish Beach for the biggest outdoor music festival in Atlantic Canada. Check out our frequently asked questions below for everything you need to know about the upcoming Cavendish Beach Music Festival presented by Bell!

faq

General questions about the Cavendish Beach Music Festival.

When is the 2018 Cavendish Beach Music Festival?

This year’s festival will be held July 6, July 7, July 8 & July 9th, 2018 in the coastal community of Cavendish, Prince Edward Island.

Where is the Cavendish Beach Music Festival?

The Cavendish Beach Music Festival site is located at 8779 Route 6, Cavendish, Prince Edward Island. Centrally located between the cities of Charlottetown and Summerside.

What artists are coming to the Cavendish Beach Music Festival?

Check out our lineup page for details on all of the artists announced so far for the Cavendish Beach Music Festival presented by Bell: https://www.cavendishbeachmusic.com/lineup/

What are the hours of the Festival?

Friday: Noon- 11PM | Saturday: Noon- 11PM | Sunday: Noon- 11PM  | Monday: 3PM- 11PM

What is the Festival code of conduct?

Click HERE to read our 2018 Code of Conduct.

tickets

Everything you need to know about CBMF tickets!

Where can I purchase my tickets?

Tickets can be purchased at www.cavendishbeachmusic.com or on-site during the event at one of our three Box Offices.

How much are tickets?

WEEKEND PASSES:

 

Visit our ticketing description page for details! www.cavendishbeachmusic.com/tickets-3/

BUY HERE: http://bit.ly/2k8MVs5

SINGLE DAY PASSES WILL BE ON SALE IN THE NEW YEAR IF AVAILABLE. 

*prices are subject to an increase the week of the festival.

 

~ Corporate Suites are also available. Click HERE for details!

*subject to applicable fees and taxes.
*child tickets are for ages 6- 12. Anyone under the age of 6 can enter the site free of charge with a paid adult or guardian.

What are "Tier" tickets?

Tiers are a way for us to differentiate ticket prices as they increase throughout the year- they are not different ticket types. It’s also a way for us to manage ticket inventory.

Does CBMF have VIP seating?

Yes. There are a number of different VIP experiences. Specific information on each ticket type can be found HERE.

All VIP areas are a licensed; children and guests under the age of 19 must have their own full priced VIP ticket AND must be accompanied by a parent or legal guardian at all times while in this area.

P.S. the only VIP tickets that have assigned seating are the Hayloft & SunRoof Tables.

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Where are the VIP, Hayloft, and SunRoof areas?

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Do you have a payment plan?

In the past, the Cavendish Beach Music Festival has had a “payment plan” or “EZ Pay plan”, but during the 2017 festival year there was a lack of individuals that utilized this option. Due to lack of interest there will not be a payment plan available in 2018.

Are you mailing wristbands this year?

No. You will receive a PDF ticket in your confirmation email. You can print the PDF ticket and have us scan it at the main gate OR we can scan the pdf ticket right from your phone! There will be no will call this year.

Is there a place that I can leave a ticket for a friend?

Yes – you can leave tickets at the General Admission & VIP Entrance Box Office locations.

I bought my ticket on Kijiji- how do I check if it is valid?

There is absolutely no way to check and we won’t attempt to try. Always purchase tickets directly from us, for your own safety and reassurance.

Can I exchange my ticket(s) if I do not use them?

No. No refunds or exchanges including, but not limited to, failure of performer(s) to appear, changes in performer(s), or cancellation due to inclement weather.

Does CBMF have private party or corporate hosting opportunities?

Yes. E-mail [email protected] and a representative will contact you.

Does CBMF process refunds?

No. Under no circumstances are we able to process a refund. This performance is outdoors and subject to postponement, delay or cancellation due to inclement weather. ALL SALES ARE FINAL. Absolutely no refunds or exchanges. Performer line-ups are subject to change without notice.

travel

Information about traveling to the Cavendish Beach Events Centre in Cavendish, PEI.

Where do I park?

There many parking options at the festival this year. We have EAST & WEST Weekend Premium Parking that can be purchased pre-festival at www.cavendishbeachmusic.com! Premium Parking, located behind the main stage is $20 per day. Parking by the Cavendish Tourist Mart is $10 per day. No ticket types include complimentary parking in 2018.

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Where is the nearest city?

Both Summerside & Charlottetown are very closer to the Cavendish Beach Events Centre.

Charlottetown (driving time) –> 45 minutes

Summeride (driving time) –> 35 minutes

Do you have travel packages?

Yes! With both camping & hotel packages available, Mill River Resort has everything you need. It might not be right in Cavendish, but shuttles will be available (additional cost) and will be more fun than going right home to bed!

CAMPING:

(2) Nights’ Accommodation at Mill River Campground
(1) General Admission Weekend Pass to 2018 CBMF
(1) $50 Gift Card redeemable at:
– Mill River Dining Room & Bar
– Mill River Golf Course
– Mill River Spa Boutique
 *Transportation Available (must be booked separately, details available soon)
*Additional nights are also available
$295 +

Call: 1-844-375-3555

HOTEL:

(2) Nights’ Accommodation at Mill River Resort
(1) General Admission Weekend Pass to 2018 CBMF
(1) $50 Gift Card redeemable at:
– Mill River Dining Room & Bar
– Mill River Golf Course
– Mill River Spa Boutique
 *Transportation Available (must be booked separately, details available soon)
*Additional nights are also available
$399 +

Additional Camping & Hotel Nights Are Also Available! Call for details!

ps. nothing is too far away on PEI!

http://bit.ly/2A3wDq5

Is there a pick up/ drop off area?

Before the festival, we will announce the location of a pedestrian pick up/ drop off area for concert goers.

on-site

Frequently asked questions about the Cavendish Beach Events Centre.

Am I allowed to bring a backpack or purse into the Festival?

Yes, but there are certain items that are NOT permitted and cannot be brought onto the Cavendish Beach Festival grounds in a backpack or purse. Cavendish Beach Festival reserves the right to alter carry-in policies at any time. Currently, items NOT permitted include, but are not limited to:

●Framed Backpacks
●Large bags
●Other carry-ins
●Umbrellas
●Outside food or beverages
●Cans or glass bottles
●Alcohol
●Contraband
●Pets
●Video equipment
●Professional cameras
●Recording devices
●Laser pointers
●Skateboards
●Inline skates
●Kites
●Drones
●Frisbees
●Picnic baskets
●Weapons of any kind
●Go Pro’s & Selfie Sticks

What should I do if I lose my child inside the Festival?

If your child becomes lost inside of the festival grounds, please notify a uniformed security officer or volunteer.

What is allowed? (all items subject to inspection, prior to entry, at venue gates):

● Non framed backpacks (they will be subject to inspection at venue gates)
● Small purses (they will be subject to inspection at venue gates)
● 1 sealed bottle of water, 1L or less

Can I bring food or drink into the Festival grounds?

No. No outside beverages or food of any kind is allowed. However, one sealed bottle of water, 1L or less will be permitted. Once inside the festival, you can purchase food and drink from a variety of vendors.

If you have a specific dietary question, please email [email protected]

If I have a dietary restriction, what should I do?

If you have a doctor’s note or another form of dietary restriction identification you are able to bring a reasonable amount of food on-site; however, all items must be pre-packaged and sealed. We pride ourselves on having a variety of gluten free and dairy free options at the festival. If you have a specific dietary question, please email [email protected]

Once inside, can I leave and return later?

Yes. You may leave and return, but you must obtain a return wristband and it must be placed securely on your wrist for re-entry. Upon re-entry you will need to have a valid wristband for that particular day.

Can I sell my stuff in the parking lots?

If not approved, absolutely not. If you are caught you will be asked to leave the area immediately.

If I am a volunteer, media, vendor or staff where do I check in?

The check in tent is located right beside the VIP entrance. Everyone entering as a volunteer must have a volunteer t-shirt. Vendors and staff must arrive by 6pm with absolutely no exceptions. If you are not on the list, there is a box office right beside check in to purchase tickets!

map

Can I bring a camera to the Festival?

No professional audio/video recording devices are allowed. The Cavendish Beach Music Festival defines professional cameras to be anything with a removable lens. NEW: GoPro’s are prohibited.

Can I bring chairs?

Yes. Standard “bag” chairs are acceptable to bring. Do NOT bring high back lawn chairs. If your “bag” chair is blocking the view of an individual behind you, we will ask you to remove that particular chair. Limited chairs, provided by the festival are available in the VIP section, but you can bring your own “bag” chair into VIP if need be. Chairs left unoccupied in the line-up prior to gates opening will be removed.

Can I bring a stroller for my child into the Festival?

Yes. Strollers are acceptable.

Can I bring in a prescription?

Prescription medication is allowed in the original prescription bottle, any guests attempting to bring in prescription medication must have photo identification card that matches the name printed on the prescription, and the pills in the bottle must match the description printed on the prescription.

Over-the-counter medications are allowed in – provided that they are new and the original, factory-sealed container.

Where is the lost & found?

During the festival, the lost & found is located in the Customer Lounge.

If you have lost an item, please email [email protected]

How do I become a vendor?

Please click HERE for our vendor application. Our favourite vendors provide creative and healthy food items to our fans!

Accessible-Services

Information about traveling to the Cavendish Beach Events Centre in Cavendish, PEI with a mobility impairment.

Do I need a special ticket to sit on the accessible platform?

Yes! Simply email [email protected] and a customer service representative will reach out to you in 48 hours to purchase. All accessible tickets must be purchased over the phone. If you have already bought a pass or someone else had bought you a General Admission weekend pass, we can exchange that ticket to reflect an accessible ticket. If someone is sitting with you in the accessible platform or entering through VIP with you, you are able to purchase one (1) guest accessible pass.

Accessible tickets allow you to enter through the VIP entrance and sit on the accessible platform.

What if I have difficulty walking?

Do you have mobility issues? We pride ourselves on making sure everyone has an amazing experience at our festival. For the 2018 festival, anyone who wants to use the accessible entrance or viewing platform must have an Accessible General Admission Weekend pass that must be purchased through our office via email: [email protected] Individuals using this service are allowed one (1) companion, who must also have an Accessible General Admission Weekend Pass. 

Single day accessible passes will be available when single day passes go on sale, if applicable.

  • Accessible parking this year will only be in the East Premium Parking lot and will be available first come, first serve on-site only.
  • The Pat & The Elephant internal shuttle service from the Bus/ Shuttle Marshaling area is a free service that can transport anyone using the taxi/ bus service to the Accessible/ VIP entrance.
  • Ask an attendant at the VIP entrance to the south of the venue if you need use of a wheelchair.

For additional information, please email [email protected]

 

If you have difficulty walking there are alternatives to make your experience a lot easier!

-If you are taking a bus/ taxi you can use the Free Pat & the Elephant Service to and from the VIP gate to the marshaling area!

-If you are driving and have a government-issued accessible parking pass, there are some designated accessible parking spots available in the East Premium Parking lot(first come, first serve basis)!

 

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Is the Festival wheelchair accessible?

The Cavendish Beach Music Festival has been recently accredited as “Fully Accessible” by Access Advisor. We offer a wealth of services to our physically challenged guests to ensure a positive experience. Services include an accessible parking lot for those with the government issued parking passes (parking fee is required), a Pat & The Elephant  shuttle service to and from the parking lot, VIP entrance access, accessible washrooms, crushed gravel pathways, and an accessible viewing platform that offers a premium view of the main stage. Our accessible viewing platform is fully licensed and comes complete with a beverage server. Space is limited and is offered on a first-come-first-serve basis with a special “Accessible” ticket type. If you are in need of seating in this area, please email [email protected]

To read more about our accessible classification, visit Access Advisor’s Website. www.accessadvisor.ca

Pat & The Elephant also offers a transportation service to anyone in need. This service is first come/ first serve, but is very efficient and drops off right at the VIP gates from the bus/ shuttle marshaling area.

Are wheelchairs available at the Festival?

A limited number of wheelchairs are available at the VIP & Corporate Entrance. There is no charge for usage, but a valid picture I.D. and/or driver’s license must be left with the gate attendant. When the wheelchair is returned to the same gate it was obtained at, the I.D. will be returned.

If I have an accessible parking pass provided to me by the Government, do I still have to pay for parking?

Yes, everyone has to pay for parking, but accessible parking is conveniently located right by the VIP entrance on a first- come, first serve basis. We will try to accommodate as best we can!

Can I bring my service animal with me?

Yes. Service animals are allowed, but pets are not.

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